Do You Provide Support for External Plugins Support ?
We are pleased to help you out in the theme support as we are offering for you, We are here for the support assistance for the theme existing features and responsible if something, as advertised, is not working.
We are really sorry that we are not providing any support for external services like hosting or third-party plugins, The hosting server / third-party plugins have their own support channel which you can connect to them for your query and they will guide you related to that.